Based on Article 11 of the Act on Specified Commercial Transactions, we specify the following.
■ Store name
Art Aquarium official ticket site.
■ Representative
Representative Director and President Akihiro Mabuchi
■ Location
〒105-0003
Shintora 7th floor, Nan-o Bldg. 2-20-1 Nishi-Shinbashi, Minato-ku, Tokyo
■ E-mail
noreply@ticket.artaquarium.jp(For advertising distribution)
※This email address is for delivery only.
Even if you send this email, we will not be able to confirm the content or respond to you.
For inquiries, please use the contact information listed in the inquiry column.
■ Contact us
*For inquiries, please contact us using the “Inquiry” form on the homepage. We will be available on time. If you need to contact us immediately, please contact the emergency contact number below during business hours.
(Emergency contact number: 03-3528-6721 (Reception hours 10:00-18:00) *Monday to Friday, excluding holidays)
■ URL
https://artaquarium.jp
■ About tickets available
Please check the following web page.
https://ticket.artaquarium.jp
■ Sales price and consumption tax
General advance price: 2300 yen
For sales prices of special tickets and various plan tickets, please check the details on each ticket purchase screen.
The displayed price includes consumption tax.
■ Required fees other than the product price
None
■ About the application period
General tickets can be reserved up to 30 minutes before admission time. Please note that the product may be sold out depending on the sales regulations.
The application period for special tickets and various plan tickets is determined for each ticket, so please check the details on each ticket purchase screen.
■ About the receiving method
After purchasing, “Tickets with QR code” will be issued for the number of purchased tickets.
When entering, each person must have one “ticket with QR code” and present the QR code at the entrance.
■ About payment methods and payment deadlines
Ticket purchase prices can be paid by credit card or at a convenience store.
Credit cards accepted include VISA, MasterCard, JCB, AMEX, and Diners Club.
Credit card payments will be taken at the time of ticket application.
Convenience stores include Lawson, Family Mart, Ministop, and Seikomart.
Please note that if payment is not completed within 5 days of making your reservation, your reservation will be automatically canceled.
■ About delivery method and timing
As a general rule, we will send you an e-ticket issuing QR code via email within 24 hours after the ticket price has been paid for both credit card and convenience store payments.
Please access the website using the e-ticket issuing QR code received via email and receive your e-ticket.
*The above does not apply to special tickets and various plan tickets. Please check each ticket details page for details.
■ Regarding cancellation
Once a ticket purchase contract has been established, tickets cannot be exchanged, changed, or canceled due to the customer's convenience.
Please note that the cooling-off period does not apply to tickets sold through this service.
■ Regarding the date change of the target admission date
Date changes cannot be made after ticket purchase.
■ About refunds
In the event of business suspension due to force majeure, refunds will be provided only within the specified period as specified by the organizer.
Only the ticket price will be refunded.
